Email FAQ

Hello Everyone

Here are some frequently asked questions about email hosted with REW on our servers at Rackspace. If you are still hosted on the old Planet servers your settings will be slightly different.

How do I get to webmail?

We actually have two different webmail programs.

Horde is the preferred option as it is supported by our server company. To access your Horde webmail go to webmail.example.com/ (where example is your domain name). Then sign in with your full email address (john@example.com) and your password.

SquirrelMail is much simpler than Horde and some find it easier to use. To access your SquirrelMail webmail go to www.example.com/webmail (where example is your domain name). Then sign in with your full email address (john@example.com) and your password.

What is my incoming mail server?

Your incoming mail server is mail.yourdomain.com and you should connect with POP3 to port 110 (the default).

What is my outgoing mail server?

Your outgoing mail server is mail.yourdomain.com and you should connect with SMTP on port 25 or 587.

The reason there are two ports is that some Internet Service Providers will block port 25. This is to help prevent spam. So we have added an additional port for sending mail.

How do I get a new account set up?

If you would like a new account set up please create a new post titled "New Email Account Request" and provide your domain name, the email address you would like, and optionally where you would like it to forward. Someone will then create the account for you and PM you the details.

How do I get my password reset?

If you have lost the password for one of your email accounts please create a new thread titled "Email Password Reset" and provide the account you need the new password for. Someone will PM you your new password shortly.

If you would like to pick your own password just say so in your post and someone will PM you to ask for the password. Please remember that all passwords must meet the Password Requirements.

How do I set up my email client?

If you are using Outlook Express follow this tutorial. Outlook Express Tutorial

If you are using Outlook 2003 follow this tutorial. Outlook 2003 Tutorial

If you are using Outlook 2007 follow this tutorial. Outlook 2007 Tutorial

If you are using Mozilla Thunderbird follow this tutorial. Mozilla Thunderbird Tutorial

If you are using another email client read over the above tutorial as most email clients are similar.

My site just went live and I can't get email!

If your site has just gone live you may be in DNS limbo and may not be able to connect to your mail server. If after 48 hours from the time you changed your DNS you are still having problems please create a post with as many details as possible.

How do I keep from getting so much spam?

Read the Spam Prevention Post

I get 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

Make sure that under your advanced settngs for your outgoing server you have Use same settings as my incoming mail server checked.

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