On January 8th we were informed by Rackspace that one of our cloud server physical hosts is alerting for bad RAM. Our servers use ECC (Error Correcting Code) RAM and can handle a few errors, but when they start to happen, its time to replace the RAM before the server crashes.
In an effort to prevent unplanned downtime, we have scheduled an Emergency Maintenance with Rackspace to replace the RAM in this server. We are currently scheduled for sometime between 12 AM and 3 AM Pacific (3 AM - 6 AM Eastern) Saturday January 10th. The expected downtime is one hour or less.
This server holds several of our website instances, and quite a few data feeds. If your website is one of the ones affected it will be completely offline during the maintenance. If your site depends on one of the feeds affected you will get 503 errors during the maintenance, which means that any CMS page will yield an error.
If your site is on one of the following IPs you will be affected directly. You can use MXToolbox to check the IP of your site. Simply look for the column called “IP Address” and check if your IP address matches on the addresses below:
If your site uses one of the following data feeds, you will get 503 errors during the maintenance.
The REW Client Center will also be down during this time.
We apologize for this downtime and any inconvenience it may cause. We are continually working to minimize downtime. If you have any questions about this or need help verifying if you will be affected please contact our support department at 1-877-753-9893 .