NAR or is it the Real Estate Agents Fault?

Posted May 19, 2007 @ 2:39 am, Viewed by 404 Visitors, Read 405 Times.

There is actually a really good blog post that was posted by Ryan Ward, a REALTOR in Atlanta Georgia titled "NAR to Blame for Third Party Real Estate Listing Websites" and has probably had the most attention I've ever seen on a Real Estate Webmasters blog. One such comment, posted by Jennifer Mackay, a REALTOR in Panama City Florida really brought new light to the subject.

Jennifer makes a great analysis --- "I feel the fault lies mostly with agents who have not and do not take an interest in the workings of not only their local boards, but the national association and the real estate industry as a whole not to mention their own websites."

I agree with this to some extent. It is the inability of individual real estate agents and real estate Brokers to understand what they are doing when they contribute to third party sites which is what gives the third party sites the ability to exist in the first place.

Is the NAR to blame for this? Indirectly, yes. I think all of us get our monthly REALTOR magazines and I really can't remember anything being in them that brings up the topic of internet advertising. (Yes... there are articles about creating websites, etc... but... I don't think I've ever seen an article concerning what an agent is really doing when they put one of those Cheesy "Top 100" banners on their homepage or a link to a third party real estate directory or a real estate listing site from the homepage of their website. How hard is it to find these? You can even find these on the homepage of some great real estate agents who have no idea what is really going on. It's not their fault... they just don't know better.)

Personally, and I've brought this up before, but the consumer should be educated about using localized websites actually maintained by real estate agents much like some of the agents involved in the post above. A consumer who does this will actually learn the personality of many of the agents who create original content (not the generic real estate information that can be found on a million other websites..) ----- a big PLUS on this is that these same REALTORS have a good idea of what marketing is all about --- great for listing homes for sale ---- and from doing their own research on local communities, they have a good understanding of current local market conditions --- great for home buyers.

This is much more beneficial to the consumer then just calling a real estate agent off of a sign, clicking a listing on a third party site or even going to a company site where the next new real estate agent on the list gets the consumers information. (Unfortunately, due to the above scenarios of real estate agents linking to third party sites, you may have to skip through some of the third party sites to get to individual real estate agents sites that may be coming up at the top of the search engine rankings for the real estate market you are in interested in.)

In my Search for Real Estate post I bring the subject up on what consumers are really getting when they fill out online forms from third party sites and third party real estate listing sites with commentary that the consumer interested in real estate should be seeking out a local real estate agent first and homes second. It's not too hard to figure out where the NAR is telling consumers to go to search for real estate..... and it's not the local REALTOR's site and for this specific reason it is the NAR's fault. Consumers have become more focused on searching homes online first then searching for individual real estate agents.  (Obviously, it's a little harder for individual real estate agents to advertise this in the Mass media then powerhouse third party sites with Million dollar advertising campaigns Ironically being funded by real estate agents in one form or another.)

It's no wonder that the results of a Harris 2006 Poll of the perception of 1020 adults surveyed ranked real estate agents at the bottom of a list of occupations with great prestige at only 6% and 32% answered real estate agents had Hardly any prestige at all. Perhaps this perception would change if consumers searched for real estate agents first.... and then the home. A good real estate agent website is going to have a MLS search on their personal site.... one that the consumer can click on after finding a real estate agents site that they like and not a site where their information is going to a real estate agent they know nothing about......(According to the NAR's 2006 Survey of Home buyers, 80% of consumers first used the internet to search for a home.... that 80% should be using the internet to first search for a local real estate agent.)

If an agent does not even have a personal website with unique content with information about the local area --- what does that tell you about the real estate agent on effectively marketing your home for sale or representing the consumer in getting the best price for your next home? A home that symbolizes where the consumers greatest memories have been or are going to be created, a home in an area where the consumers children's lives are going to be shaped and a home that should be an asset and not a money pit?  (Maybe the 6% on the Harris Poll mentioned above searched for the Real Estate Agent first and the home second.)

At a recent NAR forum concerning  Economic Issues and Residential Real Estate Business Trends, Lawrence Yun, the National Association of REALTORS (NAR) Senior Economist, emphasized that all real estate is local. "People in the market should be paying less attention to national numbers and headlines and more attention to their local market conditions."

In this day and age, he should also be emphasizing that the best place to go for this information is a local real estate agents website with local information. 

Paul Francis, CRS
Las Vegas Real Estate
702.592.3058

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2 Responses to “NAR or is it the Real Estate Agents Fault?”

photo James Boyer

Paul, part of the issue with the prestige poll may be that there were so many new agents that came into the business over the last few years. Many of these agents really never should have been Realtors, no customer service attitude, no work ethic, just give me the money and run kind of attitude. I met so many of them that just plain did not know what the heck they were doing. On the flip side of that, there were many long time agents who were just plain lazy and you could not get them to do anything, when you were working the other side of a deal with them. It was crazy. There were so many deals that would have fallen apart if I had not done things that really were the other agents job to do. lazy lazy lazy. Well at least a good percentage of the newer agents are going away. The head of the New Castle Delaware Board of Realtors told me last year that they were expecting that their registry of Realtors would drop by more than 50% in 2007.

Posted 1 year ago
photo SVRPaul

James, We were all new agents at one time or another and I've come across newer agents that did a better job then agents who had "been in the business for 20 years". (Of course, that does not mean they sold any real estate.) My wife Michelle was the Director of Career Development for a large CENTURY 21 office... Some wanted to learn the fundamentals and build their own business and some just showed up so they could take office leads. It's not too hard to figure out which ones became better real estate agents... Ultimately, when a consumer blindly fills out their information not knowing anything about the real estate agent (not even the name of the agent) that's going to receive it, what are the chances of them being completely satisfied with the real estate agent they will ultimately be working with? Interestingly, in the two real estate agents mentioned in the post above, I would take my chances that I would have a much better experience working with them then any third party site or company site in their respective areas. Their "personal" websites are full of information about themselves and the areas they concentrate on and it's not purchased or generic information that can be found on hundreds of other sites in their areas. There are many great agents and bad agents out there. In our experience in over 140 transactions that we personally did, it did not matter what company they were with because ultimately it comes down to the agent -- not the company. Obviously something that will not be advertised by companies with multi-million dollar advertising budgets since there really is not too much money in it for them if the consumer first searches for the agent and then the home. Can an agent licensed as a Broker with multiple designations and zero complaints on their license in seven years affiliate with any major franchise they want to?

Posted 1 year ago
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SVRPaul Paul Francis, CRS specializes in the Master Planned communities of Las Vegas including Summerlin Real Estate, Lake Las Vegas and Green Valley Real Estate. Read More

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