Technical Support Representative (Tier 1)

Are you web savvy, articulate, and have a broad set of skills over various computer applications such as (Microsoft, Linux, HTML, CSS, PHP)? Are you looking for an exciting and ever changing environment? If so, please send your resume so we can determine if you are a fit with one of Canada's fastest growing PHP development companies.

Job Description: The Technical Support Representative (Tier 1) will assist our clients in resolving outstanding issues as well as guide clients through our various products when called upon.

Responsibilities:

  • Answering incoming phone calls and redirecting callers to the appropriate individual or department.
  • Moderating the Customer Support Forums, answering emails, as well as providing support over the phone.
  • Completing projects such as: Installing new websites or adding new modules to clients websites
  • Writing tutorials and guides as necessary

READ THIS! Position requirements:

This is a full time position. Please make sure you really do read the position requirements so that you don't waste our time or yours.

Must have:

  • Outstanding verbal and written communication skills
  • Experience with the Windows OS (Windows XP, Vista, 7)
  • Experience with various productivity programs (Microsoft Office Suite, etc)
  • Experience with Client Email Applications such as Outlook and Thunderbird
  • Experience with such web browsers as Internet Explorer and Firefox
  • Solid HTML knowledge
  • A willingness to relocate. This position is "on-site". Applicants must be willing to relocate to the beautiful Harbour City, Nanaimo, BC (or appropriate commuting distance).

We like it if you have:

  • Jquery / Javascript / PHP / MySQL / etc, etc, etc - the more you know, the more we would like to speak with you.

Please send your resumé and cover letter to: careers@realestatewebmasters.com.

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