Frequently Asked Questions

We created this FAQ to help our customers find answers to their questions. We have tried to cover the most common questions, but if you have a specific question not answered in this section, please feel free to post at the customer support forums.

Customer Support at Real Estate Webmasters

Q: How do I get the fastest answers to my questions about my new website, IDX or other technology?

A: By far the fastest way to get an answer to a support question is to use the REW customer support forums. You may post here 24 hours a day, 7 days a week.

Q: Does your CSR department have an email address?

A: Yes, to email our CSR department, please use support@realestatewebmasters.com

Q: Person's name in the testimonials box (on the bottom left corner of my site), is being cut off because the name's too long.  How do I fix this?

A: Add a <br /> tag where the name starts getting cut off, and it will bring it down to the next line.

Emails Provided By Real Estate Webmasters:

Q: How do I request for an email address to be set up @mydomain.com ?

A: To request a new email address setup for your domain, please visit our email support forum (you must be logged in) and post your request. Our server team will setup your email account, generate a secure password and "private message" this password to you through the forums.

Q: Why must passwords be generated, instead of me picking one for myself that is easy to remember?

A: We take email security very seriously, so our passwords are generated as "secure" passwords – a combination of both letters and numbers, upper and lower case, to ensure that your email / webmail is never compromised. This is important because if a hacker gets into your email, they can spam from it and get your domain address blocked from emailing, which would cripple your ability to do business online.

Q: How do I setup my email address on my computer (using Outlook or Thunderbird?)

A: Our support team has created some great email setup tutorials on our tutorials page (complete with screenshots) that will walk you through this process.