How many phone calls do you get per month?

[rvolk75]

I'm not sure if it's the right area to post this question, but what is the ratio of your Internet email leads to phone leads. Right now I get about 50 email leads per month, but I only get no more than 5 phone leads per month. So my ratio is 50 to 5.

We all know that phone leads are more serious buyers/sellers, so perhaps it's a good idea to try to let the visitors calling you instead of emailing you.

[webmaster]

Honestly, compared to email, I don't get a ton myself - I think users on the web are much more comfortable with the "padding" emailing a question or comment has, vs phoning where you can get trapped (Just a perception) by some skilled word smith.

I probably get at least 10-1 email to phone leads. (Different business I know) but similar observation.

[rvolk75]

Thanks for your feedback Morgan. I remember I read somewhere on this forum a long time ago, someone was complaining that the visitors actually call the number that's on the site, instead of emailing. I just wanted to brainstorm a little more.

I'll talk to you later in the day at 3pm your time.

[Bigtoe]

I love hearing the phone ring. Email leads tend to be warm to cold while phone leads are mostly hot.

The phone doesn't ring enough. Depending on the season once or twice a week to 3-4 times a week.

[jessiesc]

Thanks for your feedback Morgan. I remember I read somewhere on this forum a long time ago, someone was complaining that the visitors actually call the number that's on the site, instead of emailing. I just wanted to brainstorm a little more.

I believe that was me...

We're up to 5 calls per week to 1 email per week. We've been as high as 10 calls per week (in one month). Mostly buyers, but we're now starting to see more sellers as I target them more.

Not all calls turn into immediate sales, many are inquiries. But over time we're converting many of these calls into long term prospects. It's become very difficult to track our conversion now.

We've also started receiving more emails for some of our features: newsletter and mortgage updates which I don't count as an email contact.

[rvolk75]

Ah, Jessie, that's right, it was you. Now I remember.

Did they call you directly or the office?

[jessiesc]

Out of 1 month's of calls, perhaps 1 may come through the office. Most call Jennifer directly at her contact number.

So far, we're very happy with the results.

BTW, that's an awful lot of communities at the bottom of your page.

[rvolk75]

What, you don't like it?

I know, I know. I'm actually having a phone conference with Morgan today to discuss a new custom site.

[jessiesc]

What, you don't like it?

I know, I know. I'm actually having a phone conference with Morgan today to discuss a new custom site.

I didn't say I didn't like it Just that it was allot!

And an REW custom site is a great step in the right direction.

[rvolk75]

I know that list is nasty looking, but that list drives about 50 visitors a day. People searching for different communities in my area, find my site because of that list. It's working, but it looks ugly.