What do you say?

[Dallas Broker]

If you are not contacting by phone within first 5-10 minutes of inquiry on your website you are dramatically decreasing your capture rate. At the very least just leave a short intro on their vm.

Hi _____, noticed you signed up to search properties in _____(city) on my site at _________. Just wanted to follow up and see if there were any properties you needed details on or would like to view. Please call or email anytime if I can be of any assistance.

you can also use this for 1st email contact as well. I have found that using KISS philosophy tends to produce best results.

[rmasse10]

It depends on what other info you are collecting, for ex. when are you moving, where do you reside, what price range, etc. At that point you can call to confirm the info and just say hello. Mostly everybody is fine with that. I try to respond within 2 minutes of the lead as my leads are routed to my blackberry so I get them real time. Most of the people I call are amazed at how fast I get back to them

[CarlaM]

If there is a number provided, call right away. Just start the conversation with who you are and thank them for taking the time to fill out the form. Talk about the platform (the site where the lead came from), ask questions about "what did they like", "was the information useful?", "is there anything else they need help with?"

This will lead the conversation until there is a natural flow and you will know where to take it from there. Remember you are trying to build a relationship with this person; not trying to "sell" them something right out of the chute!

[Portland Real Estate Guy]

If you are not contacting by phone within first 5-10 minutes of inquiry on your website you are dramatically decreasing your capture rate. At the very least just leave a short intro on their vm.

Hi _____, noticed you signed up to search properties in _____(city) on my site at _________. Just wanted to follow up and see if there were any properties you needed details on or would like to view. Please call or email anytime if I can be of any assistance.

you can also use this for 1st email contact as well. I have found that using KISS philosophy tends to produce best results.

I like this. This actually calls for some kind of action. Thanks.

[jihni]

Hello everybody,
I think this is the best place to post this question. When the lead comes in and the phone number was provided, seems like the best way to handle that lead is to call them right away. I'm not a big fan of calling leads, because I don't like when salespeople call me, but if it works, I want to give it a try.

When you call that lead, what do you say? How does your conversation begin and do you include any special "hooks" in your conversation?

For example, the lead came in and the name is John Smith, what do you say?

I appreciate your help in advance.

Inform/remind him where you got his phone number. Then, ask him if he needs your assistance. That's what I do, most of the time it got me answeres.