Not a real problem - just an observation:
The first lead assignment emails the system sent out got filtered out by the agent's spam filter, so it seemed like they were not going out. You and your agents would need to add: no-reply@yourdomainname to your approved sender list.
It would be nice to have a link for the agent to log in to the lead manager in each lead assignment email. I think that would encourage them to go straight to lead manager to accept the lead, handle initial lead contact, and add notes.

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