live chat

[azfayad]

Great! Our affiliate program provides 37% revenue share for referred customers on their reoccurring subscription (for the lifetime of their subscription). Partners looking to provide Olark as an add-on product is exactly what we are looking for, something we are compensating heavily. Depending on the type of integration, we are flexible as far as the terms go.

There are several ways we track this, send me an email at andrew@olark.com to follow up and I will provide more information. We would love to work with you to get something going.

Thanks again,

Andrew

[SuzieQNJ]

We used Live Help for about 3 months on our website. I believe it was through Volusion. They have free and paid versions. Of course we used the paid version so there were no ads, etc. Basically how it worked was you downloaded software on the computer at the front desk - whoever was doing floor time also then had "virtual time". (We are small office, just one floor time person at a time). We stayed "logged in" (aka available) consistent with the office hours. When a website visitor had a question and clicked on the Live Help button, the computer would "ring" so that the agent knew someone was there needing help. I loved the idea/concept of it....and still do....however, hardly anyone ever "rang" through....so they opted out of it and we dont have it anymore.
I believe we paid $39/mth for one operator - subsequent operators fee goes up. When visitor clicked on Live Help button, they were directed to enter a name and their email address before asking their question ... hence how the tracking was established, et...

[SuzieQNJ]

Checked out olark site and signed up for free trial.... will see if broker will implement again - even if they go with the lowest cost one, it adds a feature that can capture some leads...how can it be a bad thing?

[sweet.mommy.mary]

A big question I have with live chat is how much time do we have to sit around waiting for someone to chat with. It just seems to me like if I had enough time to sit and do that then I could be doing something a little more productive like calling my database.

Not to say that it will not work, nor that you will not be able to close a few deals from it, but unless you have serious traffic burning through your site I don't see a high return on your investment.

Hi Joe,

I'd be glad to give you a reply on this. You don't have to sit around and wait for a visitor to come in into your website if you have a live chat operator who is on stand-by 24/7 on your website to take care of everything. There are lots of live chat support providers you can search for in Google. One example is www.live247support.com. They have a per minute billing business package starting from 6 cents per minute.

Their live chat operators also organize viewings by sending you text message alerts on your cellphone everytime they capture a visitor who is interested to view any of your listings.