I have been noticing while using the REW backend that it would be really great if there were some sort of reminder system built into it. Something that the website owner could control and set like in outlook so that when it is time to send out a personalized message, or get someone on the phone you get the little reminder.
I know outlook will do this already, but it sure would be great if you could do it in the backend as a one stop kind of thing.

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