random lost lead messages delivered in quantity

[janicepoe]

Please see below.. seems there are some random emails going out with regards to our leads...mainly yesterday after 12:00pm Pacific time. I researched one that actually had come into the system on Feb 12th but was showing a lost lead as of yesterday. What would cause this?
As Darin states below he doesn't remember even getting the lead notice. HELP?

The 2 agents I know of that received these notices are Darin Stenvers and Shirley Shirley


-----Original Message-----
From: Darin Stenvers
Sent: Wednesday, April 08, 2009 2:25 PM
To: Janice Poe; Lori Reece
Subject: FW: Lost Lead

FYI, I got 12 of these today all for the same client, I never got notice or e mail that I had a lead, just the missed lead notice.

Darin M. Stenvers
-----Original Message-----
From: RE/MAX Whatcom County Inc. [mailto:REMAXWebmaster@nwhomes.net]
Sent: Wednesday, April 08, 2009 1:11 PM
To: darinstenvers@remax.net
Subject: Lost Lead

The Lead Jan Krouskop has been accepted by another agent.

[webmaster]

This sounds like an issue with a "custom" lead distribution system you have had developed as such I have moved it to the work orders forum so that you may request and approve time to investigate - REW customer support does not provide free support on custom elements when they need to be serviced as they are not standard products.

Please approve 1 hour programming time should you wish to have this investigated.
thanks

[Gerry]

...which is effectively the same as just reopening that custom project again, since it appears not to be as complete as everyone believed, and since it's further work on a custom project, it's billable.

If the 1-hr (or less) investigation bears fruit and turns into an implementation of the "fix", I imagine that we will need further approval of time, if that implementation carries over the one hour approved for the investigation.