In previous versions of the CMS, we have had to place a work order to correct something that seems could be fixed this time around.
{first_name} and {last_name}. Seems we have this strip everything to lowercase and then capitalize the first letter of the names.
The biggest impact on this is with autoresponders where there is no way to correct misspellings, but, should be fixed for everything...makes for a slick, more professional looking email...

