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Thread: Signature problem in drip campaign

  1. #1
    Join Date
    Apr 2008
    Location
    Vancouver, BC
    Posts
    35

    Default Signature problem in drip campaign

    I am the group leader and I kinda like the drip campaign to go out with my signature (which includes my picture) to new leads before I assign them. They do get this in my initial auto response to them. When I review each lead's notes for their current status, I see that another agent's signature (with his photo) in subsequent drip emails, obviously adding confusion to the lead receiving the emails. Can someone have a look at my vancouverpropertyfinder.com site to sort this crossed agent issue out?
    Mike Andruff
    Personal Real Estate Corporation
    RE/MAX Crest Realty WS
    604-644-0056

  2. #2
    Aaron is offline Real Estate Webmasters Staff Aaron's Most Recent Blog Entry: Email etiquette Aaron is on a distinguished road
    Join Date
    Jun 2005
    Location
    Nanaimo
    Posts
    23,433

    Default Re: Signature problem in drip campaign

    Hi Mike,

    I believe that it's working as designed - when a lead is assigned to an agent - the signature will come from that agent. However - I'll check with the programmers and some one will get back to you.


    Thank you,
    Aaron
    Real Estate Webmasters ( Programming )
    Client Resources | Tutorials | Suggested Enhancements

  3. #3
    Join Date
    Jun 2008
    Posts
    1,006

    Default Re: Signature problem in drip campaign

    Hey, Mike,
    Aaron is right. Since the campaign you send out actually belongs to Greg, it will have his signature (because he has Add Signature to Emails set to Yes in his profile).
    What you can do to "fix" this is either have us change the ownership of that campaign to you (so it adds your signature) or set Greg's Add Signature to Emails option to No and append your signature manually to every campaign e-mail.
    Andy
    Technical Support
    Real Estate Webmasters | Ordering New Work

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