gmail style labelling system
The status is an ok field but limited to those 4 options (pending, accepted, rejected, closed) - I have been testing out gmail and allowing you to create your own customized labels is a cool idea. We "kind of" already have this functionality in terms of groups (maybe groups is misnamed?) - I know that most of my sales folk don't use them well.
Perhaps if groups were clickable (and sortable) categories down the sidebar like labels are in gmail they might be a bit more useful? Just a thought.
Starting LEC 7 soon but it won't be called LEC 7 - LEC 2012 coming soon!