To Live Chat or Not to Live Chat

[Eric Blackwell]

Guys,

I thought it was a good time for an update on my impression of the live chat. Things are still going well...While a fairly low percentage of our leads use the chat feature (approx 7%), the ones who do are VERY impressed as a whole.

Given the cost effectiveness of the provider we are using, I see NO reason to change. One thing to bear in mind is that my site is HEAVILY traficked (many pageviews / day) (that's not bragging--- ) That's just to say that a site with less pageviews might find it less cost effective per lead.

All of these "cool" features should be measured in cost / benefit...does it increase the user experience and increase leads and over the long haul provide more than enough more leads to cover the cost.

In my case definately...but the solution I bought was an INEXPENSIVE solution that I do NOT have to staff... I would NOT do it if I have to do the chatting...

Happy to share some actual examples of leads we have received from people for anyone who wants to PM me...

Cheers;

Eric

[the Fall Guy]

Your site isn't fully viewable on my monitor with left to right scrolling. So I cannot see your right column which is where the live chat is. You have something too large and it's probably the graphics added to the middle column. A surfer should never have to scroll side to side to see your entire page. You need to make it fit.

Amazing how the simple things make such huge differences!
After taking your advice, not 5 minutes later I had a chat request. Call it lucky, but it had restored some lost faith in the live chat issue.

Thanks

[Rei]

Hi,

We a using www.jbTop.com web chat. It is rather good and fits our needs.

Rei