Quote:
Originally Posted by scottiegrace
I also have had little to no luck with the How may I help you approach. I find you need to be armed with the information that they were seeking when they did the registration and make it as quick as possible.
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You just amplified my thoughts and business process
That is the whole philosophy of our chat service as a qualified lead generation tool...our chat operators data mine as much pertinent info from the web visitor as possible so you can follow up "locked and loaded"!
05-20-2009, 09:44 AM
Re: How do you manage/convert you online requests?
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