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Lead Follow Up Once you have captured a web lead for real estate, it is imperative that you follow up on that lead if you want to close a transaction - Discuss lead follow up here.

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Old 07-07-2008, 11:00 AM
carlos34747 carlos34747 is offline
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Question Do you use Mr. Ms. or go by name when contacting your leads for the first time?

I pretty much go by ear, but I would really want to know what others are doing and why you decided to do it that way.
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Old 07-08-2008, 11:59 AM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

I go by ear or gut also. If I know something about the lead like type of job, personality etc that would suggest a certain route like MR. I use that otherwise I go with gut when they answer or I meet them in person. I think people relate to natural not staged conversations more.
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Old 07-09-2008, 02:44 PM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

I almost always reply to people by their first name, but I live in a relaxed community and have a relaxed selling style so it just works. Plus, I haven't gotten burned by it yet
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Old 07-17-2008, 08:05 AM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

We live next to the beach, so everyone is very relaxed. First name is the way to go, but if we see they work for the navy base or airforce, we go by "mr/mrs."

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I almost always reply to people by their first name, but I live in a relaxed community and have a relaxed selling style so it just works. Plus, I haven't gotten burned by it yet
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Old 07-09-2008, 03:05 PM
carlos34747 carlos34747 is offline
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

The website I currently get leads from markets a high-end golf community of residents and second home buyers, so I don't know how to approach it sometimes. I’ve had more success going with their first name, but at times I felt some leads act cold if I approached them by their first name, especially women.

Something else I have noticed is that when I write to someone with Mr. or Ms., they tend to reply to me by just saying “Hi”. In contrast when I write by first name, they usually reply saying “Hi Carlos”.

I’ve also made changes, like starting off with Mr. and then after a few emails start addressing by first name, and I’ve also made mistakes like addressing someone with Dr. First Name instead of Dr. Last Name, it is just that this is something complicated but I think very important. That first contact email could make you or break you.
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Old 07-14-2008, 10:51 AM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

Bend is pretty relaxed, so I tend to reply to leads using first names. But I also use MR or MRS, it depends on the lead type.
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Old 07-17-2008, 11:40 AM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

I always use the first name as it seems to help with instant rapport more than it ever hurts. I feel more confidient going with the numbers.
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Old 06-29-2009, 10:55 PM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

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I always use the first name as it seems to help with instant rapport more than it ever hurts. I feel more confidient going with the numbers.
You're right. First name because it's more natural.
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Old 07-01-2009, 10:11 PM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

We use first name on our correspondence.

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I was taught to always address someone as Mr or Mrs, and I still sometimes can't wrap my brain around calling clients by their first name, especially when they are more age-experienced than I, it just seems kinda disrespectful, and then on the other hand, it usually upsets them when calling them Mr or Mrs 'cuz it makes them feel old!
We do not use this on correspondence with customers but in the south we have a tradition of addressing someone we know well but want to show respect to with: Mr. or Miss and then their first name like Mr. John or Miss Sandy or whatever.

It probably sounds funny to people not from our area but if a kid I know really well is addressing me and they say Mrs. Long it feels too formal and if they say Donna it seems disrespectful but if they say Miss Donna it shows respect but seems friendly.
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Old 08-01-2008, 07:23 AM
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Default Re: Do you use Mr. Ms. or go by name when contacting your leads for the first time?

first name. If someone is really hung up on the Mr/Mrs/Dr, they will sometimes include the salutation in the sign-up so you can use that as a hint to how they would like to be addressed
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