[donnalong]

We use first name on our correspondence.

I was taught to always address someone as Mr or Mrs, and I still sometimes can't wrap my brain around calling clients by their first name, especially when they are more age-experienced than I, it just seems kinda disrespectful, and then on the other hand, it usually upsets them when calling them Mr or Mrs 'cuz it makes them feel old!

We do not use this on correspondence with customers but in the south we have a tradition of addressing someone we know well but want to show respect to with: Mr. or Miss and then their first name like Mr. John or Miss Sandy or whatever.

It probably sounds funny to people not from our area but if a kid I know really well is addressing me and they say Mrs. Long it feels too formal and if they say Donna it seems disrespectful but if they say Miss Donna it shows respect but seems friendly.