One other quick thing. I'm not a big believer in calling as soon as you can. I personally get freaked out when "big brother" knows exactly what I'm doing. We set up our software to send a few emails within the first hour to soften the blow. Then we make our first call, after the first hour. We don't get to many customers upset when we call.

Me too. Every time I have experimented calling right away, I get more freaked out responses. I've never gotten "thanks for calling so quickly".

I would suggest call time every day at first, even if it's just 30-60 minutes so you can build a habit. Trying to build that habit with 2 hours 2x per week at night and 2 hours on Saturday can be hard at first with appointments ect getting in the way.

Oh and BTW, the 7 contacts was a combo of VM and email over the first 5 days with additional calls were no message was left. Then onto a drip.