The advantage of the dialing out is that WE can call our clients back from anywhere such as:
OR
and the number comes up as if we are here
Of course as James mentioned, you do GIVE UP your right to privacy and if hacked, your info along with one million others is in the wrong hands.
For me, yes I was excited about it, but what I was ultimately looking for was a really good web based PBX and I was on the Google Voice list already so I gave up and signed up for Ring Central. My only complaint is that I can do a call blast (ex: Press 1 to speak to an agent~> and it rings every agents phone. First to pick up wins or it will call Agent 1 first and if No Answer, agent 2, etc) I would have preferred a rotation. First call goes to agent 1, next call to agent 2, but oh well.