Contacting customer support: Our customer support department would love to hear from you. We've created several channels for you to communicate with us, based on your preference:
- By Phone 1 (877) 753-9893 - Available 9:00 AM to 5:00 PM (Pacific Time): If you have an immediate issue, would rather speak with someone directly, or just want to hear a friendly voice, we are here for you.
- REW Customer Service Forums: An invaluable resource. This is a great place to check for answers to questions or common issues that have already been answered, or to post your own threads that add to the wealth of knowledge available here. Our support team regularly scans for new posts and provides answers as quickly as we can. Our staff regularly view our forums outside of our business hours, too.
The forums are broken down for your convenience into:
- Email Support: You can also reach our customer service department via email at firstname.lastname@example.org. As email sent to support is generally handled in the order in which it's received, if your issue requires immediate assistance, you may wish to contact support through one of the previously mentioned methods, or follow up an email with a phone call to ensure the issue is dealt with at the level of urgency it requires.