Should the real estate professionals focus on value-added services to attract new business in a crowded marketplace?

An article posted in rismedia.com has stated that value-added service will increase customer satisfaction.

http://www.rismedia.com/wp/2006-12-2...relationships/

The article states that a real estate professional can offer assistance with movers, home improvement contractors, setting up utilities...

Is this practically possible?

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Surya
Product Marketing Specialist
eGrabber Inc-http://www.egrabber.com