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10-28-2007, 06:05 PM
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Contact Management System
Last year I started a Google Adwords Campaign and thankfully it has turned out to be just fantastic. We are generating plenty of leads to go around and now are having some issues with managing those leads. What type of contact management system do you use or recommend. To date, I have used Outlook, Intuit Customer Manager and ACT but none of them seem to fit the bill quite right. Any ideas?
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Houston Real Estate Company specializing in Houston Investment Properties (Houston Foreclosures) 
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10-28-2007, 06:33 PM
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Re: Contact Management System
We used ACT and then went to a system very similar but more real estate related called Agent Office.
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Specializing in the Master Planned Communities that make up great Las Vegas Real Estate including Summerlin Real Estate. Check out my blog about the fascinating and constant changes always taking place with current Las Vegas Real Estate trends.  Paul Francis, CRS Your Home for Las Vegas Real Estate Henderson, NV 89052 702.592.3058
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10-28-2007, 06:36 PM
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Re: Contact Management System
Can you share some details about Agent Office? Publisher, Cost, Good Features, Bad Features? How is it with multi users?
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Houston Real Estate Company specializing in Houston Investment Properties (Houston Foreclosures)
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10-28-2007, 06:37 PM
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Re: Contact Management System
I have used ACT and Outlook and wasn't pleased either. What does the Agent Office do that others don't?
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Darren Woodard Myrtle Beach Condos Myrtle Beach Real Estate Carolina Forest Real Estate
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10-28-2007, 07:00 PM
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Re: Contact Management System
We just migrated to top producer.
Still getting used to it, so new review yet.
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Jessie: Panama City Beach Real Estate, Panama City Real Estate and Panama City Beach Condos
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10-28-2007, 07:41 PM
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Re: Contact Management System
We just started with TP as well to see how it works for our team. Especially using it to contact our SOI, for daily reminders, follow up calls, inputting new buyer and seller info, etc.
However, the new backend at REW for leads is working well for the leads we get from our new REW site. You can really track to see what someone is doing, when they sign on, when they return, how they got there, what they view, view their saved searches, enter new IDX searches for them, assign leads, set up visitor email campaigns, any personal email you send goes into their note folder, etc...Still learning what it will do and what else it maybe can do or what we can add! So far, it is easy to use and much improved over the old lead system. At some point, I want to incorporate it into our other REW site. Having everything in one location is great and the REW gang is great at implementing new ideas for it! Nice to work with a company that listens to new ideas and has fantastic programmers that can do what needs to be done in a timely manner. As with any system, you get out of it what you do with it and what you think it is worth to you. Last edited by OCTeam; 10-28-2007 at 07:43 PM.
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10-28-2007, 07:45 PM
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Re: Contact Management System
OCTeam.. I have actually spoken to REW about getting my site under their content management system and I plan to move forward this month. I didn't know they had a way of managing contacts and leads. This may just make me do it sooner!!
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Houston Real Estate Company specializing in Houston Investment Properties (Houston Foreclosures)
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10-28-2007, 07:53 PM
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Re: Contact Management System
Hey, theadviser.
Just as a note...My comments about the new lead backend are referring to my sites that are custom REW sites. If not an REW site, doubt they offer it as it is programmed for my specific site (or any REW site, I assume). It is not a commercially available program for any site.
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10-28-2007, 08:12 PM
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Re: Contact Management System
Adviser;
I'd agree with what has been said above. Most of our Top agents (out of our 120 ) use Top Producer but find that there are areas lacking with almost all of the CMS systems...folks who have used the REW one that I have talked to really like it. Since the leads our website produces are sent out to the individual agents and teams, I do not directly run the CMS's for them. Best Eric
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Eric Blackwell Technologist, SEO Specialist and Consultant Louisville Real Estate My Home Real Estate Site Search Engine Marketing, Coaching & Custom WP Blogs Learn how to get the MOST out of your already awesome REW site. Real Estate Industry Watch - Real Estate Industry News Blog Get up to date info on the Real Estate Industry
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10-29-2007, 08:57 PM
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Re: Contact Management System
I would recommend looking at Goldmine. It is not completely seamless, but it works will with outlook and keeps track of the good prospects. I complement it with a monthly (actually makes it out every 8 – 10 weeks) news letter sent by a different application provider for all of my leads. I tried top traducer and canceled in the first 30 days. It wasn’t for me.
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Christopher Arnold Panama City Beach Real Estate Panama City Condo Sales Panama City Beach Homes
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