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| Lead Follow Up Once you have captured a web lead for real estate, it is imperative that you follow up on that lead if you want to close a transaction - Discuss lead follow up here. |
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Let's get some meat on the table...
By no means do I think it's necessary to divulge traffic stats, but, how about a baseline to reference to see whether or not we are set up properly to optimize the number of registrations/unique visitor. I'll post mine in the morning after the first full day of having my new registration and details pages set up. what's the realistic optimal number? It seems to me that if you receive 100 unique visitors, you should get 10 registrations. There are of course a few extenuating circumstances such as the methods by which people get to your site. Ex: If you come up first for "city housing market", you might be driving traffic that really isn't looking for homes so it would negatively influence numbers, but for this exercise, I think a good baseline would be helpful and we could all take a hard look and see where we can improve.
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Ryan Ward, REALTORŪ - Keller Williams Realty Consultants. (404) 630-3187 Atlanta Real Estate - My featured area is Alpharetta Real Estate and it is where I call home. Read my Atlanta Real Estate blog. |
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Great topic Ryan - I have heard numbers from rediculously low .1% all the way up to unbelievable 20% -
IMHO I think 5% would be a good number to shoot for all things considered What do others think? 5% 1% 10% what "should" we be shooting for?
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I'd like to "shoot" for 15%, but, I want to be able to consistently obtain 10%.
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Ryan Ward, REALTORŪ - Keller Williams Realty Consultants. (404) 630-3187 Atlanta Real Estate - My featured area is Alpharetta Real Estate and it is where I call home. Read my Atlanta Real Estate blog. |
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How about a different spin on it by considering bounce rate:
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My ten highest landing pages (9 really as my blog is #2), all of my bounce rates are between 17% and 28% with the exception of my main search page which is 32%.
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Ryan Ward, REALTORŪ - Keller Williams Realty Consultants. (404) 630-3187 Atlanta Real Estate - My featured area is Alpharetta Real Estate and it is where I call home. Read my Atlanta Real Estate blog. |
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Tracking from Jan 1 - Jan 23
75% new visitors 25% repeat Bounce rate: 31% Average daily registrations: 15 Registration lead %: 6.55* *I have a landing page after visitors register, so I only track true registration leads out of all the leads, sort of like a "check-out" page. You have to be careful if you are tracking the idx/register page as a goal in analytics, because you may have people that land on this page and leave without registering and are counted as a goal which they are not. Last edited by Fort Lauderdale; 01-23-2008 at 11:33 PM. |
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First day with the new registration yielded 6.7% registered/unique user
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Ryan Ward, REALTORŪ - Keller Williams Realty Consultants. (404) 630-3187 Atlanta Real Estate - My featured area is Alpharetta Real Estate and it is where I call home. Read my Atlanta Real Estate blog. |
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Here is another way to do it, not sure for everyone, but, in analytics you can see how many times someone hits a page with "register" in the url (probably rew only).
So I went in to see how many times someone hit a page with "register" in the url and let's just say that this is going to be essential to converting users to registered users as this will help us evaluate the actual registration page. 10.7 percent of the people who hit a registration page actaully registered. I don't think that is a good number at all. I think that this should be 20%. I'm actaully a little dissapointed by this one because I put a lot of time into rethinking how this page should have looked. Off to work orders for a quick change...
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Ryan Ward, REALTORŪ - Keller Williams Realty Consultants. (404) 630-3187 Atlanta Real Estate - My featured area is Alpharetta Real Estate and it is where I call home. Read my Atlanta Real Estate blog. |
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So out of the 100 unique visitors, how many are repeat versus first time visitors. I think the percentages will be all over the board. Especially since some are forcing registration to view details, some after they have seen 2 details etc. and some only if they want to save favorites/saved searches.
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Eddy Kicker Greenville SC Relocation Specialist Greenville SC Real Estate Simpsonville SC Real Estate Greer SC Real Estate |
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I think this is the point of the process
Let's "assume" they are all the same kinds of visitor (Big assumption I know) but generated via natural search / PPC (very similar) There are those using absolute forced registration, there are those using none at all - If we still to task on this one, then we can move onto the next logical thread (Which I am actually going to start tonight) and that is how many "leads" turn into "customers" and then after that how many "customers" end up "buying or selling" It's a complicated equation that's for sure and it takes a large data set over a long time - but that is one thing many of us have (A lot of time in, and a lot of data) Quote:
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