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REW Lead Manager 'How Do I' questions for the lead manager included in the V 2.0 REW platform.

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Old 07-14-2008, 12:31 PM
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Default Drip Emails Not Sending?

I don't think these are going out....I received a ton on July 4th when they started including to myself, but, have never received a second one...
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Old 07-14-2008, 04:22 PM
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Default Re: Drip Emails Not Sending?

By looking in your own lead details, you will see that you did not receive your first drip email until July 4. The other emails that you see prior to this were sent from the lead manager, but sent manually, not from the drip campaign.

This is what it will say in a leads notes if an email from the drip campaign has been sent:

Note Type: Campaign Email
Note Date: Jul 4, 2008 1:56PM

This is what it will say if it is just a regular email that has been sent:

Note Type: Email
Note Date: Jun 30, 2008 3:55PM

According to your campaign, the first drip email is to be sent 1 day after the lead is assigned to that campaign. You received your first email on July 4th, which would mean that you assigned yourself to the group on July 3rd.
Does that add up?
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Old 07-14-2008, 05:23 PM
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Default Re: Drip Emails Not Sending?

Sort of...I actually had all of my "MLS registrations" go out when you guys "turned my registration back on" after the CMS upgrade. That took place on the 4th and I received about 80 failure notices that day and you guys told me it was turned back on. So, since the drip campaign was set up prior to the 4th, when you guys turned it on, I thought the clock started ticking on that day. I haven't received any other emails except that first one and never got the mailer deamon failures again so it was like they went out once and they campaign stopped.

Does that make since?
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Old 07-14-2008, 05:28 PM
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Default Re: Drip Emails Not Sending?

I just checked in with programming. Something definitely seems a bit off here. We apologize for the inconvenience and will get back to you with an update soon.
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Old 07-14-2008, 07:17 PM
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Default Re: Drip Emails Not Sending?

Thank you Danielle...
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Old 07-15-2008, 01:51 PM
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Default Re: Drip Emails Not Sending?

Hi Ryan,
The reason you got the emails on July 4 is because I ran the script manually that day. But then it never got run again because of a task scheduling problem. I fixed it, and I'm having the results sent to me, so I'll let you know tomorrow if everything went as planned. Hopefully, it will start working correctly now. Sorry about the inconvenience.
Vera
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Old 07-15-2008, 03:51 PM
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Default Re: Drip Emails Not Sending?

No problem. Let me know if you need anything else from me...
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