So I thought I would share this with you guys, since it's turning into a PITA for me. I signed up with wolfnet/mlsfinder in 2005, and upgraded to maptracks in 2006. I was a pretty heavily trafficked user so was spending ~$250-$300/month b/c of their "overage" fees. A few months ago, I finally made the switch to another system, and notified wolfnet that I was terminating service - sent them an email & a fax.

I get a call from one of their sales agents asking why I left, "you have so many users, why would you go somewhere else?" I tell him that I liked their product, but found something better. He then tells me:

I have a couple of BIG problems with this:

1. It's dishonest & not transparent, because this stipulation was not explained to me before I signed their 6 page agreement.
2. The contract is not initialed on each page, so I have no idea if they just shoved another page with this stipulation into the existing contract.
3. It's a completely bogus stipulation to begin with. I paid their "setup fee" and was a customer for 4 years. They had no loss to recoup with regards to my account (or to any account, as they charge set up fees.) I should be able to cancel when I've found a better product.

Now, if the stipulation was really in the contract when I signed, then I'm partially to blame, as I didn't read it carefully. However, if that is the case, then their sales team should know the agreement well, and should explain every aspect of it to potential clients.

Anyways, I'm going to fight this, but I wanted to let everyone else know about it, in case you're considering doing business with Wolfnet. Make sure to look through the contract, and insist on line iteming through the automatic annual renewal. Oh, and if you're considering buying their product, keep looking (IMO - their product is beaten handily by other providers.)

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Eric Bramlett
Austin Texas Real Estate | Austin Condos | Austin Texas Real Estate

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