by Vy Luu
on Friday, June 7th, 2019 at 2:57pm.
We strive toward a software best practice to deliver the best products and experiences for our clients. Old technology is prone to security risks and performance standard declines. They also become cost prohibitive to maintain. We are proud of every product we have released, yet retirement is required to keep up with the pace of technology changes.
The active management of our product suite is intended to sustain product simplicity and meet innovation standards.
Our in-market products can expect to receive quarterly improvements and optimizations. These releases are available to products that have not reached their end of service life and deprecated. Our account management team strives to have upgrade discussions regularly with our clients.
*End of Service Life (product deprecation): The product or feature is beyond its life cycle for technical support (defect fixes). Education support will continue to be available via email through our Customer Experience team. Any product improvements or maintenance may be discussed with an account manager to initiate a professional services project.