Technical Support Representative (Tier 2)

Are you fresh out of post-secondary school (and have a certificate or degree in a computer science related discipline) or a seasoned programmer looking for an exciting and ever changing environment? If so, please send your resume so we can determine if you are a fit with one of Canada's fastest growing PHP development companies.

We're cooler than your current job:

  • Comprehensive medical, dental and optical programs available (and for those with family members with special needs, we provide the option to double your coverage).
  • All the coffee you can drink. We have the awesomest coffee machine, if you like to drink coffee this is the place for you! (We also have a wide assortment of teas.)

Job Description: The Technical Support Representative (Tier 2) will assist our clients in resolving outstanding issues as well as guide clients through our various products when called upon.


  • Resolving bugs with our core products which include both our server and client side solutions.
  • Migrating clients’ websites to different domains and/or servers.
  • Moderating the Customer Support Forums, answering emails, as well as providing support over the phone.
  • Answering incoming phone calls and redirecting callers to the appropriate individual or department.
  • Writing tutorials and guides as necessary.

READ THIS! Position requirements:

This is a full time position. Please make sure you really do read the position requirements so that you don't waste our time or yours.

Must have:

  • Experience with SQL database technologies (preferably MySQL)
  • Experience with interpretive languages (preferably experience with PHP and JavaScript)
  • Experience with command line environment
  • A firm understanding of Object-Oriented based development
  • Outstanding verbal and written communication skills
  • A willingness to relocate. This position is "on-site". Applicants must be willing to relocate to the beautiful Harbour City, Nanaimo, BC (or appropriate commuting distance).

We like it if you have:

  • AJAX / Jquery / Javascript / XML / etc, etc, etc - the more you know, the more we would like to speak with you.
  • Experience with web services

Please send your resumé and cover letter to:

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