Acceptance via the app

Curious. When an gent accepts a lead via the app, or makes a call via the app, if that counts towards acceptance time frame and logs the call? Having some agents push back on their average time to accept and that it’s showing slower than they actually accept. Most never use the web version. Most are using the app.

Call logging is 100% manual (whether you’re using the app or the responsive CRM) so it has nothing to do with app vs no app. They need to log it.

Acceptance timeframe should not be effected at all by App vs responsive CRM, it would be the same I think. @REW.Michael can you confirm this?

That’s correct Morgan, call logging is manual and the acceptance timeframe is not affected

thanks Michael :slight_smile: