Are we all text part of the charged plan?

Are all text messages part of the charged plan or just the ones we send from our phone app?

Hello Dolores! Welcome to the forums.

If you are referring to “REW Text” - the only thing that is charged to your account are texts sent via the Twillio CRM integration. So if you text directly from your phone etc, you are not charged.

Also, keep in mind, most plans “include” a certain amount of texts so you’re not charged until you go over the number of texts included.

perfect, thanks!