@Aayaam working on some action plans with @ajhazzi and it would be really great if we could accelerate the feature of manually logging texts (same as logging calls) in the REW CRM
Right now, you can only log a text if sent from the texting module (which is a great feature, and really awesome if you have the texting module) but not every agent has it (or they prefer to send from their own phone # vs a Twilio number), As admins, we will want to have them logging their texts.
So basically in here: I’d want texts to automatically show up as logged (if sent via the texting module) or have a button to add texts manually
Also another quick note (nothing to do with quick notes) it would be great if you could “reply” to a text that was replied to in the texting modal (right now you have to send a new text)
Also, since I’m here, the reply order doesn’t seem to reorder the initials as it does on Gmail - a couple fo quick wins here to make this even better!
Btw, is there a reason for the 160 Char limit? Is that a Twillio thing?
Yes, absolutely! Agree - it makes sense to have consistency across our emailing and texting modules.
Re 160 Char limit for a single SMS message, it used to be a thing until recently. However, most modern phones and networks now support concatenation; i.e. the long messages are split and sent individually, then they are rebuilt by the recipient’s device.
Today, the majority of devices and networks can support segmentation and rebuilding up to 1600 characters so you are right, we can do away with this forced best practice.
Great feedback. Thanks for sharing - Noted and Queued for our review!
