Awesome feedback Andre! We already do colour code score, and we are contemplating a similar type score for agents, so we’re thinking the same way (though we use yellow for acceptable) 
As for Alphabetical order - are you talking about on the “Front end” of the website? Or are you talking about in the backend / CRM?
In the CRM with this new feature, the columns are sortable (the same way leads columns are) so you can sort by most calls, highest score, etc and you can save it as a smart list / view the same way you do in the new CRM.