I notice that email notifications that come through on mobile are not formatted correctly, I’m using Outlook on iOS. I thought it might be my site, but I checked on another as well. Is anyone else seeing this or is it an outlook/iOS issue?
I noticed this as well; have you heard from anyone on how to fix it?
Hi Brian,
No I haven’t @REWShannon, is this something you can help with or shall I submit a ticket?
@adamchahl and @brianpearl I would recommend emailing support@rew.com to create a ticket and they can take a look. Thanks!!
Thanks @REWShannon! I will do that, but won’t hold my breath, the last ticket I submitted has been in the queue for over a month…
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@adamchahl , I am sorry to hear that. Please send a follow-up email to your original request and cc me so I can look into this. This is not the norm, so I am thinking it might have needed further technical support. Thank you
Hi @adamchahl
First, I apologize for the delay in our team responding to you and providing you with updates. One month is completely unacceptable and the team should be updating you shortly, if they haven’t already. Our goal for responding/resolving support tickets is 24 to 48 hours.
Your sitemap issue has been escalated to our Product Operations team and I will personally provide you with a timeline for resolution by end of day Monday May 27th, 202
@brianpearl, apparently, this will now be fixed in the next release.
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