Text Module Notifications

CRM REW CRM
1

I used a different CRM that automatically texted me when a lead responded to a text I sent via an automation. I have the REW text module, but it only sends an email when a lead replies to a text.

I think we all get 100’s of emails on a daily basis. When I’m out and about I’m not looking at my emails, but I will look at a text. I can’t have my email send my phone a notification sound because it would be going off constantly.

I am texted when a lead signs up on my REW site, so why can’t I receive a text when they respond on the text module? As it is, there is no speed to lead when I have to rely only on an email notification.

My other CRM, that no one would recognize, texts me immediately when a lead replies, so it’s surprising that this can’t be done through REW’s text module.

2

Hi @judyorr! I totally agree with you, the CRM doesn’t currently have a flexible notification system for received texts. However, I’m excited to let you know that we are planning to add a Text Received trigger for automations! This will provide you with a variety of options to notify yourself when a lead texts via our CRM’s text module. :slight_smile:

This, along with a few more automation enhancements, will be released early 2026!

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3

I can’t wait! Thanks for the update Fernando.

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