An exciting week here at Real Estate Webmasters Inc! We’ve installed our first “Alpha” of the REW Dialer.
As per usual, we’re testing on https://www.carlycarey.com first since we own it, have hundreds of leads coming in monthly there etc.
While we test it, I could use your help in terms of what features you want us to put on the roadmap.
Here’s how it works right now:
In several places on the REW CRM (where the phone number is displayed), you can simply click the phone number and it starts a dial session. The session flies out on the right-hand side (similar to other REW CRM UI elements.
Within the controls (dial session) you can:
- Mute the call
- Open a dial pad (if you need to press 1 for English)
- Click record (yes you can record your calls! < but you must by law ask for permission or let them know)
- Take notes during/after the call.
It’s pretty awesome!
From there, calls are automatically logged in your call logging, including your notes and you can access your recordings there as well.
Since we do track both time and sessions (outgoing calls and incoming calls) we will be building those stats into the agent accountability dashboard (so you can pull up your agent’s performance using the
CMR) think things like:
- Number of dials in a given timeframe
- Number of unique leads called
- Number of calls per lead
That sort of thing.
We’re not ready for a client beta (yet), since we need to sort out the provisioning of unique phone numbers, and usage tracking (we’re using Twillio for the bridge which does have usage costs) but that will be very soon.
In the meantime, I’d love to hear from you (our valued partners and clients)
What else do you need in this dialer in order to make it truly awesome for your business?
Please make your requests/suggestions below