Happy New Year, everyone! I hope you all had an awesome celebration and got to recharge this past holiday season. Before we officially go back to work in 2026, let’s have a quick review of some of the recent features we released in 2025. This is also to make sure you’re all caught up before we launch our winter product update this month!
Here are some of the biggest features released in 2025:
-
Conversations Metrics: Metrics such as call outcome, duration, date, and time can now be tracked in the CRM. Conversations (more than call volume) play a huge part in your conversion rate, so we want to make sure you can monitor your conversations and use the data to improve your engagement with leads.
-
REW Dialer Updates: The dialer now automatically maps and records conversations metrics in the CRM. It also has Caller ID, which helps prevent your calls from being tagged as spam and helps earn the trust of your leads.
-
AI Dialer Update: A few months ago, we launched the AI-Generated Call Transcripts and Summaries feature. This allows users to access the full transcripts of their conversations and a detailed summary containing important information like lead data and next steps. We want agents to fully focus on engaging their leads instead of worrying about note-taking or forgetting about key info. Early this year, we’re going to release the second phase of our AI dialer update, the AI Call Grading and Coaching feature. Stay tuned for that!
-
Automations Phase 2: We introduced new triggers, conditions, and actions to encourage users to create more advanced automations. By automating key but repetitive tasks, you’ll have more time to focus on closing deals.
-
Updated Engagement Wheel: The engagement wheel found on the Lead Details Page was updated to include the conversations metrics and refine the steps to take to successfully close a deal.
You can check out our 2025 Recap blog post to see all our highlights and milestones in 2025 and our Raising the Bar in 2025 blog for the impact we had thanks to your support.
So excited about what we can all accomplish together this year!