So it’s the end of 2019 and we're coming into the beginning of 2020.
I’m headed over to one of my favourite conferences, the One C21 conference for Century 21 Canada.
Before I head out, I touch base with our customers. I send out a blast email letting them know about a new CRM, a new promo etc (you know doing my sales & marketing thing) and for those that write back I also ask them a very important question.
“How has your experience with REW been so far?”
I ask because I genuinely want to know. I want to make sure we’re as good as we can be, but also since I know I’m headed to a conference where we have hundreds of customers, I need to be prepared to work on any relationships that need love. "Run towards any problems” that is what Tim from my…