If there is one thing that I have learned in providing professional services these last 20 years, it's that setting expectations is everything. 

If you do it right, your customers will hopefully appreciate and respect you. Even if they don’t like what they hear, they tend to appreciate the transparency and honesty.  

If you don’t do it, or you get it wrong, your customers will be frustrated and upset. 

Today, I’d like to talk about the future of Real Estate Webmasters' Professional Services agency, and make an attempt to set expectations for the coming 2019 calendar year. 

My goal is to provide insight into changes and goals for our business, and assist customers in making choices with respect to how they engage with our Professional Services

Many folks are familiar with our "dedicated developer" program (and some are not) - but what most folks are NOT familiar with is many of the enhancements and processes we have adapted thanks to the addition of our REW Enterprise program. We have been building / testing this new platform for nearly 2 years now, and have seen tremendous improvements in both throughput and project quality. As such, we have decided it is time that we share this new, advanced project methodology with the larger population of REW customers, starting with the dedicated developer program.

Let's start with a quick overview of the new way: Agile Methodology

Project management: A project manager is now assigned to all major projects. This allows for a much needed single point